-----KINDLY HELP ITS FRUSTRATING ------
I’m building a chatbot for a cleaning business, and I’m facing an issue with Instagram testing.
Here’s what’s happening:
- I created a complete flow for the business with a main menu and service buttons.
- When I preview it in ManyChat, everything looks fine.
- But when I test it on Instagram, the buttons get mixed up. For example, if a user clicks a button for one service, Instagram shows the buttons for other services as well.
To fix this, I tried creating separate flows for each service:
- 1 main menu flow
- 3 service flows (sofa cleaning, marble polish, deep clean)
- I connected these flows using Start Automation from the buttons in the main menu.
Despite this setup, the Instagram test is still showing mixed buttons.
Has anyone faced a similar issue? Could this be an Instagram routing problem, or am I missing something in ManyChat? Any advice would be really appreciated.