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Instagram buttons mixing up flows despite correct setup

  • March 27, 2026
  • 1 comment
  • 16 views
Dan Neuman

-----KINDLY HELP ITS FRUSTRATING ------

 

I’m building a chatbot for a cleaning business, and I’m facing an issue with Instagram testing.

Here’s what’s happening:

  • I created a complete flow for the business with a main menu and service buttons.
  • When I preview it in ManyChat, everything looks fine.
  • But when I test it on Instagram, the buttons get mixed up. For example, if a user clicks a button for one service, Instagram shows the buttons for other services as well.

To fix this, I tried creating separate flows for each service:

  • 1 main menu flow
  • 3 service flows (sofa cleaning, marble polish, deep clean)
  • I connected these flows using Start Automation from the buttons in the main menu.

Despite this setup, the Instagram test is still showing mixed buttons.

Has anyone faced a similar issue? Could this be an Instagram routing problem, or am I missing something in ManyChat? Any advice would be really appreciated.

    1 reply

    Fabio Gaulke
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    • Fabio Gaulke
    • Community Moderator
    • April 8, 2026

    Hi, ​@Dan Neuman!

     

    Yes… I have some accounts that also mix buttons up. This is a "common” Meta bug. 🫠

    You can open a ticket with Meta, but that can take months to conclude…

     

    This happens if you have previous messages with 2 or 3 buttons in the same automation flow.

    What I normally use in those cases is using, at least, two buttons in each following messages and connect them to the same step.

    You can also use Quick Replies, but that can be less intuitive to your users.

    @fabio.gaulke | @monada.ag
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