Sends across three test accounts (account connected Via Instagram)
Hello Manychat Community,
My Instagram comment automation has never triggered once. The automation is LIVE, but its Insights show Sends 0 and the Automations list shows Runs 0, despite multiple valid test comments.
Account and setup:
- Manychat account email: xxx
- Plan: Free
- Connected Instagram account: @spirala.ai (professional account), shown in Manychat as 1 connected channel
- Connection method used: "Connect Via Instagram" (connected Oct 29, 2026)
- A Facebook Page for spirala.ai exists and is linked to the Instagram account
- Instagram setting "Allow access to messages" (Settings and activity -> Messages and story replies -> Message requests -> Connected Tools) is verified ON
- Automation: "Auto-DM links from comments" (Quick Automation), status LIVE
- Trigger: User comments on a specific post or reel, keyword "narrow", public replies enabled (3 variants), Opening DM enabled with a button, followed by a delivery DM
- Post the trigger is bound to: https://www.instagram.com/reel/DfA6tbFDgtQ/
Tests performed (all times Europe/Bucharest, UTC+2, Oct 29, 2026). Every test was the commenting account's FIRST comment on that Reel:
1. ~03:14, account @made.to.mother.journey commented "narrow": no public reply, no DM, Runs stayed 0
2. ~03:30, account @homeswapr (unrelated to the business account) commented "NARROW": no public reply, no DM, Runs stayed 0
3. After using Help -> Refresh Permissions, ~03:50, account @spiralaai commented "NARROW": no public reply, no DM, Runs stayed 0
Troubleshooting already completed, per your Instagram automation troubleshooting guide:
- "Allow access to messages" confirmed ON in the Instagram app (screenshot available)
- Help -> Refresh Permissions performed, then retested (test 3 above)
- Automation confirmed LIVE, correct post selected, keyword confirmed as "narrow"
- The pre-existing "Instagram Default" automation is STOPPED, so no other automation should be taking priority
- First-comment-per-user rule respected: each test used a different account commenting on that post for the first time
One related blocker: I attempted Settings -> Instagram -> "Change Instagram Connection" -> Connect Via Meta, but the Meta page it opens (business.facebook.com) renders as a completely blank page in Safari on my iPhone, in both mobile and desktop mode, so I cannot complete the Via Meta reconnection from this device. I will retry from a desktop computer, but I am filing this now in case the problem is on the connection or webhook side.
My questions:
1. Can you check on your side whether Instagram comment webhook events for @spirala.ai are being delivered to my Manychat workspace at all?
2. Are comment triggers fully supported on an account connected via "Connect Via Instagram", or is the Via Meta connection required for comment events?
3. If the connection needs to be reset or re-registered on your end, please do so or tell me the exact steps.
This is blocking a launch scheduled for Fri Oct 30, so any help checking the backend delivery is appreciated.
Thank you,
@spirala.ai