Hi everyone,
I'm currently using the free plan of ManyChat and have connected my Instagram account properly.
I recently posted a reel on Instagram and set up a Comment to DM automation (consisting of only 1 keyword). The idea is that if someone comments a specific keyword, they should receive a DM automatically. Please refer to the screenshots below:
However, the automation doesn't seem to be working. Here's what I've tried so far:
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Removed and reconnected my Instagram account
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Refreshed all permissions in ManyChat
Still, nothing works.
Also, something strange is happening. When someone comments just the keyword, I can see that the post has more comments (the number increases), but when I check the actual comments, they don’t show up. It looks like there are no comments even though the count has gone up. Please refer to the screenshots below:
Can someone help me figure out:
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Why the automation isn’t triggering?
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Why the comments are hidden when the keyword is used alone?
Thank you.
