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Instagram Comment-to-DM Not Triggering — 0 Executions

  • September 3, 2026
  • 4 comments
  • 107 views

Hi, I need help with an Instagram Comment-to-DM automation for @paljapick.

The automation is Live, but it never triggers and continues to show 0 executions.

Here is what I have already checked:

  • Instagram account is a Creator professional account
  • Manychat connection type is New Enhanced Connection
  • Instagram account @paljapick is correctly selected
  • Meta permissions include Manage comments and Manage and access messages
  • Manychat permissions have been successfully refreshed and saved
  • Automation trigger is User comments on your Post or Reel
  • A specific Reel is selected
  • Trigger is set to Any comment
  • Opening DM is enabled
  • Automation is Live
  • I tested using a completely different Instagram account that had never commented on that Reel before
  • The comment appeared normally on Instagram, but no DM was sent
  • Manychat still shows 0 executions

I also followed the troubleshooting steps provided by the Manychat AI Support Assistant.

Could someone please check whether Instagram comment webhook events are actually being received by Manychat for @paljapick, or whether there is an account connection/subscription issue?

Thank you.

    4 replies

    cata_rendon
    Forum|alt.badge.img+5
    • cata_rendon
    • Community Moderator
    • September 3, 2026

    Hi ​@박승용, solid checklist, you've already covered the usual suspects.

    Two things not on your list: in the Instagram app itself, check Settings and activity → Messages and story replies → Message controls → Connected tools → Allow access to messages, that's separate from the Meta permissions you already granted. Also confirm the Reel is published solely from @paljapick and not a collaborative post, Comment-to-DM only fires on the connecting account's own version.

    If both check out, this needs someone to verify whether the comment webhook is actually reaching Manychat for this account, that's account-level: https://help.manychat.com/hc/en-us/p/get_support_page

    https://www.dominariai.com | https://www.linkedin.com/company/dominariai
    • 박승용
    • Author
    • Up-and-comer
    • September 4, 2026

    Thank you. I checked both points.

    1. The Reel was posted directly from the @paljapick account. It is not a Collab post.
    2. In the Instagram mobile app, under Messages and story replies → Message controls, there is no “Connected tools” or “Allow access to messages” option available for this account.

    The automation is still Live and shows 0 executions even after testing with a different Instagram account.

    Could you please advise how I can verify the comment webhook/account-level connection, since the “Connected tools” setting is not available in my Instagram app?

      Joyce E
      • Joyce E
      • Up-and-comer
      • September 4, 2026

      I think that I am having a similar problem as you @paljapick and that “Connected tools” setting isn’t in either my desktop or mobile instagram app. I have been trying to troubleshoot via ChatGPT for 2 days. Your community chat confirms this is not an isolated problem that just you or I am having. I am hoping that your conversation here has a resolution that I can apply to my settings, as well. Best wishes to you our shared issue. 

      cata_rendon
      Forum|alt.badge.img+5
      • cata_rendon
      • Community Moderator
      • September 5, 2026

      ​@박승용 thanks for checking those.One more thing before escalating: in Facebook, go to your Page's Settings & privacy → Page setup → Advanced messaging → Handover Protocol, and confirm Manychat is set as Primary Receiver. If something else holds that role, comment events can silently not reach Manychat even though everything on the Instagram side looks fine.

      If that's already correct, this is genuinely account-level now, someone needs to check whether the webhook is reaching Manychat for @paljapick: https://help.manychat.com/hc/en-us/p/get_support_page

      ​@Joyce E , I'd check that same setting before opening a ticket too.

      https://www.dominariai.com | https://www.linkedin.com/company/dominariai
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