Hi ManyChat Community,
I’m experiencing an Instagram comment trigger issue with @moneylife_lee that I have been unable to resolve after extensive troubleshooting.
The problem is simple:
Instagram comments are not triggering ManyChat at all. No DM is sent, and the automation shows no execution.
Today I performed a COMPLETE reset:
1. Completely removed the Instagram channel from ManyChat.
2. Removed ManyChat from Facebook → Settings → Business Integrations.
3. Reconnected @moneylife_lee to ManyChat from scratch using “Connect through Meta.”
4. Confirmed the correct Business Portfolio and Instagram account.
5. During the new Meta authorization, confirmed permissions for:
- Business management
- Instagram profile/posts access
- Instagram comment management
- Instagram Insights
- Instagram message management/access
- Meta event logging
6. The new connection completed successfully.
I then created a completely NEW automation from scratch instead of reusing the old one.
TEST:
- Selected a public Instagram post that had not been used for the automation before.
- Trigger keyword: 테스트
- First DM: 연결 테스트 성공
- Automation was published and LIVE.
- A separate Instagram account that had never commented on that post submitted the exact keyword “테스트”.
RESULT:
- No DM.
- No trigger execution.
Before the complete reset, I had also already confirmed:
- @moneylife_lee is a Professional Instagram account.
- Instagram “Allow access to messages” is ON.
- The Facebook Page “머니라이프” is connected to @moneylife_lee.
- Facebook Page access to Instagram messages is ON.
- Comment and message permissions were enabled in Meta Business Integrations.
- ManyChat permissions were refreshed multiple times.
- Multiple posts and first-time comments were tested.
One unusual detail:
Facebook Page → Advanced Messaging → Connected Apps previously showed “Littly-IG”, but ManyChat was not listed. Meta Business Suite Conversation Routing also appeared empty/unavailable.
After all of this, I completely removed both the ManyChat Instagram connection and the Meta Business Integration and created a fresh connection, but the same problem still occurs.
The ManyChat AI Support Assistant has now also concluded that this likely requires deeper technical/support-side investigation.
Could a ManyChat team member please help verify whether:
1. @moneylife_lee is correctly subscribed to Instagram comment webhook/events.
2. The Meta app registration/subscription for this Instagram account is healthy.
3. There is any Conversation Routing, webhook, token, or account-level issue.
4. The latest connection logs show comment events reaching ManyChat.
The fresh test automation is currently still LIVE so it can be inspected.
Thank you.