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Question

Instagram condition "following" doesn't work for more and more followers

  • July 2, 2026
  • 2 comments
  • 61 views
NicoleZvR

Dear community,

I have a basic flow for Instagram DM automation, where users gets a DM when the user follows my account.

From the beginning it was working well, however, over time more and more users who already follow me can’t get through this condition anymore. It just cycles them back. It started with one user per week complaining, now it’s multiple users per day, which is very odd.

I have already tried refreshing the manychat permissions.

Any help would be appreciated.

    2 replies

    rodrigo_silvano
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    Hey ​@NicoleZvR 

    If that condition always worked as it should and then started showing some errors, you should open a support ticket so they can look into it.

    Give them as much detail as possible. Please follow this link: https://help.manychat.com/hc/en-us/p/get_support_page

    rodrigosilvano.pt | Automate with intelligence - Surprise with experience
    cata_rendon
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    • cata_rendon
    • Community Moderator
    • July 4, 2026

    Dear community,

    I have a basic flow for Instagram DM automation, where users gets a DM when the user follows my account.

    From the beginning it was working well, however, over time more and more users who already follow me can’t get through this condition anymore. It just cycles them back. It started with one user per week complaining, now it’s multiple users per day, which is very odd.

    I have already tried refreshing the manychat permissions.

    Any help would be appreciated.

    Hi ​@NicoleZvR 

    It looks like you're using the Follow to DM feature, which is currently in Beta. A few things worth knowing about how it works:

    How Meta controls this feature:

    • Not all accounts have access to it yet — Meta decides who gets it and when.
    • The automation triggers only once per follower. If someone unfollows and follows again, it won't fire a second time.
    • Meta limits this to one Follow to DM message per user per week across all accounts. If a person follows multiple accounts using this feature, they'll only receive a DM from the first one. This is a spam-prevention measure on Meta's side.

    A couple of best practices while you're at it:

    • Add a short delay (a few seconds) before the message sends — it feels more natural and less automated.
    • Lead with a warm welcome; save any pitch for later.

    Also worth trying: Refresh your Instagram permissions in ManyChat — this re-establishes the connection and often fixes trigger issues. Go to: Help → Refresh Permissions

    Here's the official guide for Follow to DM: https://help.manychat.com/hc/en-us/articles/23096654243740-Follow-to-DM-on-Instagram-Say-Hi-to-New-Followers-BETA

    Hope this helps! Let us know if you have more questions. 🙌

    Catalina Rendon

    https://www.dominariai.com | www.linkedin.com/in/catalina-rendon-gamboa
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