Hi everyone,

I’m hoping someone here has experienced this before. My Instagram Business account is connected to ManyChat and I can see new contacts appear in my Audience list when they send me a DM — but no automation replies are sent at all.

Here’s everything I’ve tried so far:

1. Tested on a new ManyChat account with a simple “send hi” flow — same result.

2. Confirmed Instagram account is Business (not Creator/Personal).

3. Tried with multiple external IG accounts to trigger the flow.

4. Flow is published, trigger is a keyword, and the first step is a simple message.

5. Checked in Live Chat — incoming DMs appear, but automation doesn’t start.

6. Followed ManyChat support’s Instagram Automation Troubleshooting steps:

   • Refreshed Facebook/Instagram permissions.

   • Reset ManyChat permissions in Facebook Business Integrations.

   • Verified messaging settings (“Allow access to messages” is ON).

   • Checked Handover Protocol in Facebook Page settings.

   • No age/country restrictions.

7. Even tried connecting the account via the old API steps provided by support.

At this point, it’s looking like an Instagram Messaging API issue with my account — but I’d love to hear if anyone has had a similar case and found a fix.

Has anyone been able to resolve this without switching accounts or platforms?

Thanks in advance!