Skip to main content

Instagram DM Automation Not Replying – Steps I’ve Already Tried

  • August 3, 2025
  • 9 replies
  • 338 views
Z

Hi everyone,

I’m hoping someone here has experienced this before. My Instagram Business account is connected to ManyChat and I can see new contacts appear in my Audience list when they send me a DM — but no automation replies are sent at all.

Here’s everything I’ve tried so far:

  1. Tested on a new ManyChat account with a simple “send hi” flow — same result.

  2. Confirmed Instagram account is Business (not Creator/Personal).

  3. Tried with multiple external IG accounts to trigger the flow.

  4. Flow is published, trigger is a keyword, and the first step is a simple message.

  5. Checked in Live Chat — incoming DMs appear, but automation doesn’t start.

  6. Followed ManyChat support’s Instagram Automation Troubleshooting steps:

    • Refreshed Facebook/Instagram permissions.

    • Reset ManyChat permissions in Facebook Business Integrations.

    • Verified messaging settings (“Allow access to messages” is ON).

    • Checked Handover Protocol in Facebook Page settings.

    • No age/country restrictions.

  7. Even tried connecting the account via the old API steps provided by support.

At this point, it’s looking like an Instagram Messaging API issue with my account — but I’d love to hear if anyone has had a similar case and found a fix.

Has anyone been able to resolve this without switching accounts or platforms?

Thanks in advance! 🙏

      9 replies

      AwaisToor
      Forum|alt.badge.img+1
      • AwaisToor
      • Flow Scholar
      • August 4, 2025

      Hi Ziad,
       

      Please check if the keyword trigger is activated.

      Regards, Awais Toor
      Z
      • Ziad
      • Author
      • Up-and-Comer
      • August 5, 2025

      Hi Ziad,
       

      Please check if the keyword trigger is activated.

      Hi,

      Thanks for your message.

      It's definitely not a keyword issue. I'm not new to ManyChat, I’ve built advanced automations using the platform before, including complex flows and integrations.

      The problem seems to be deeper and I’d appreciate it if we could look beyond the basics to find a real solution.

      Br,
      Ziad

        ssahanyagci
        • ssahanyagci
        • Up-and-Comer
        • September 5, 2025

        Hi Ziad,

        Sorry to hear your problem. I have same problem and I did everything you said too. Did u find any solutions during this time?

          MatthewNorrr
          • MatthewNorrr
          • Up-and-Comer
          • September 6, 2025

          Hi guys.. Have you checked you are messaging with Non-professional or professional account? I have something similar and I already created a topic about it

          Gustavo Boregio
          Forum|alt.badge.img+7
          • Gustavo Boregio
          • Manychat Community Moderator & Expert
          • October 13, 2025

          Hey ​@Ziad in these cases you’ll most likely need help with support.

          Make sure to be as detailed as possible in your message to them and give all the details of the tests that you did, and their results.

          This will help them discover the issue quicker - and find you a solution faster!

          Hope this helps!

          🧑‍💻 https://engimarketers.com | 📲 https://superarmeonline.com
          NikaS
          • NikaS
          • Up-and-Comer
          • November 21, 2025
          Tell me, have you solved the problem? I have the same situation.
            cata_rendon
            Forum|alt.badge.img+4
            • cata_rendon
            • Manychat Community Moderator
            • November 21, 2025
            Tell me, have you solved the problem? I have the same situation.

            Hi all, it seems there is a issue with IG API which is affecting on Comment to DM. Meta and ManyChat team are looking at it.  Probably you can try again in few hours.

            https://www.dominariai.com | www.linkedin.com/in/catalina-rendon-gamboa
              leoaidev
              • leoaidev
              • Up-and-Comer
              • November 23, 2025

              I’m facing the same issue in 8 different accounts… None of the automations are working (Neither Whatsapp, Instagram and Facebook), even though they are enabled and “published live”, extremely frustrating… 

               

                cata_rendon
                Forum|alt.badge.img+4
                • cata_rendon
                • Manychat Community Moderator
                • November 24, 2025

                I’m facing the same issue in 8 different accounts… None of the automations are working (Neither Whatsapp, Instagram and Facebook), even though they are enabled and “published live”, extremely frustrating… 

                 

                Dear ​@leoaidev  and ​@NikaS  if you have tried again but your automations are still no working, I think the best way to solve it is for you to contact Manychat support team directly. Send them the link of your flows so they can check it in detail.

                cheers, catalina r

                https://www.dominariai.com | www.linkedin.com/in/catalina-rendon-gamboa
                Community Terms & ConditionsCookie settingsAccessibility statement