Hi everyone,
I need help with an Instagram DM flow where I want to read a user's natural text reply and branch based on keywords — without using Quick Replies or AI Step.
Setup:
- After my question message, I added a User Input block to capture the reply.
- Immediately after that, I placed a Condition block that checks if the reply contains "expensive" (or similar keywords) to branch into objection handling vs. WhatsApp request.
- I tried both saving the reply to a custom field and referencing {{last_input_text}} in the Condition.
Problem:
No matter what the user types, the Condition always takes the "No" branch. It seems like the user's reply text is not available at the time the Condition checks it.
Question:
What is the correct setup to capture a text reply in an Instagram DM flow and make it available for keyword-based branching in a following Condition block? Are there any specific settings in the User Input or Condition that I'm missing?
I'm currently on ManyChat Pro.
Thank you in advance!
