Hello everyone,
I was reading in the Community post. Are Instagram DM Lists completely gone?
I have a 2 steps flow. First step is about getting a product, e.g. an ebook. Second step is about providing feedback. The second step should automatically trigger after 7-10 days.
Did I get it right that this is no longer allowed? Do I have to contact the customer personally in chat and ask to trigger the feedback flow, e.g. with a keyword?
Best answer by rodrigo_silvano
Hey,
At the moment, due to Meta’s policies, it is not possible to send a message outside the 24-hour window.
This means that your second step (asking for feedback) should happen during the 24 hours, after the last user’s interaction.
Here’s a help article to help you better understand how the 24-hour window works: https://help.manychat.com/hc/en-us/articles/14281199732892-How-to-send-messages-outside-the-24-hour-and-7-day-windows-in-Messenger-and-Instagram
Let me know if this helps 🙂
+4Hey,
At the moment, due to Meta’s policies, it is not possible to send a message outside the 24-hour window.
This means that your second step (asking for feedback) should happen during the 24 hours, after the last user’s interaction.
Here’s a help article to help you better understand how the 24-hour window works: https://help.manychat.com/hc/en-us/articles/14281199732892-How-to-send-messages-outside-the-24-hour-and-7-day-windows-in-Messenger-and-Instagram
Let me know if this helps 🙂
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