Instagram DMs not working for comment leads for 10+ days

First thing to check, it's the #1 cause and a 2-minute fix: in the Instagram mobile app, Settings → Messages and story replies → make sure "Allow access to messages" is ON under Connected tools. A Meta app update silently flips this off, and when it's off, comments come in but no DM can go out. Fully close and reopen the app after.

If that's already on: reconnect your account/permissions, confirm it's still a Professional account, and know that a comment doesn't open a messaging window on its own, the only compliant way to DM a commenter is a private reply to that comment, once, within 7 days.

If all that's clean and it's been 10+ days with no explanation, that's usually the signature of a Meta-side integrity restriction. Accounts doing high-volume comment-to-DM get silently rate-limited and Meta won't confirm it, which is exactly why support keeps deflecting. If that's it, ease off the volume for a bit and use a conversational opener (a question or button first) instead of blasting links, so you stop tripping the spam classifier.

I have already checked all of that.

The problem is that after digging deeper, I discovered that ManyChat has had a known Instagram issue since March 8, as listed on your own status page.

What is extremely frustrating is that there were no visible warnings when connecting Instagram and launching automations. I started using a paid service that was already experiencing issues, without being informed about the risks.

Shortly after connecting ManyChat, our Instagram account @kosta_bravissimo lost the ability to send messages to people who comment asking for prices. More than 10 days later, the problem still exists and our business is losing money every single day.

What makes this even worse is that support keeps insisting that ManyChat cannot be responsible, while your own status page confirms there has been an ongoing Instagram-related issue for months.

At this point, it is very difficult to believe that this is just a coincidence.

I am not claiming that ManyChat intentionally caused this. However, I connected my Instagram account to a platform that was experiencing a known issue, received no warning about it, and shortly afterward my account's ability to communicate with potential customers was effectively broken.

We are paying customers, we purchased Meta Verified, we contacted Meta support, Instagram support and Facebook Ads support. Nobody can explain what happened, nobody can fix it, and meanwhile our business continues to lose revenue.

Simply saying "ManyChat is an official Meta partner" does not answer the question of why this happened immediately after using your platform and during a period when your own status page showed unresolved Instagram issues.

Your AI agent suggested this to me, and it actually works. But we no longer want to use your service; you’re just hiding this fact everywhere - you screwed up, and it’s entirely your fault!

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