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Hey everyone,

we’re struggling a little with our Instagram & ManyChat integration – and really hoping someone here can help or share a similar experience.

We switched our Instagram account to Private a while ago, but only for a few days, like 3-4 Days. We immediately switched the account back to Public, and it’s currently in Creator mode. Ever since then, none of our ManyChat flows have triggered anymore – not a single one.

Here’s everything we’ve already tried:

  • Refreshed Instagram Permissions inside ManyChat

  • Removed the Instagram account completely from ManyChat and reconnected it

  • Reconnected the Instagram Channel in ManyChat multiple times

  • Reauthorized Business Integrations in Facebook (removed and added ManyChat again)

  • Built new test flows from scratch with, tried different triggers (Comment, DM, etc.) in both Simple and Advanced mode

  • Deleted and rebuilt multiple flows

  • Made sure all flows are published and visible

  • Tested with 3–4 different Instagram accounts (friends/testers) – no flow is triggered

  • Waited several days to rule out a temporary block

  • Tried reconnecting in Incognito mode to avoid cached permissions

 

Nothing triggers. Could this still be a hidden issue caused by the temporary Private switch? Is there anything we’re missing?

We’d be so grateful for any insights, experiences, or tips at this point. 🙏

Thank you so much in advance!

Hey, ​@Chrissi-Joy 

It looks like you’ve tested all the possibilities. So, my advice to you is to contact the Manychat support team for them to check on their end if everything is ok.

 

Please, follow this link to contact the Manychat support team: https://help.manychat.com/hc/en-us/p/get_support_page

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