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Instagram Outgoing messages no longer arrive via webhook

  • July 25, 2025
  • 6 replies
  • 202 views

manychathelpuser22

Hello everyone, I noticed that this is a very recent problem.

Since yesterday, the messages I send via the Instagram app haven't been received via webhook, so they don't appear in Manychat. On manychat i can only see the messages I send via Manychat. Is this problem specific to me? Does everyone else have this problem?

 

Edit: Everything fine with inbound messages, the issue specific for outbound messages.

Best answer by Arturo Samith

Yaaay! It’s fixed now!!! It must have been something that went into production in a release, because it resolved itself without us doing anything.

6 replies

Arturo Samith
  • Up-and-Comer
  • 4 replies
  • July 27, 2025

Hi everyone, I’m experiencing the exact same issue.

Since a few days ago, the messages I send via the Instagram app are no longer showing up in ManyChat. I can still see client messages coming in, and everything I send directly from ManyChat works fine, but anything sent from the Instagram app by me or my team doesn’t appear in the conversation anymore.

Has anyone found a solution or heard if this is a recent change on Meta’s side? Any workaround to get outgoing Instagram messages to sync back to ManyChat?

Thanks in advance!


rodrigo_silvano
Forum|alt.badge.img+4
  • Manychat Community Moderator
  • 1002 replies
  • July 27, 2025

Hey, ​@manychathelpuser22 

I’ve never experienced that before.
Did you try to refresh your permissions and the connection between your Facebook and Manychat?


Arturo Samith
  • Up-and-Comer
  • 4 replies
  • July 28, 2025

I’ve tried everything: I updated the permissions, deactivated the channel and reactivated it. I also went to Instagram and removed the permissions, then re-granted them; on Facebook, I deleted the connection with ManyChat and set it up again. Nothing works — the issue persists.
I’m managing several accounts, and this is only happening with 2 of them. Out of the 5 accounts I manage, the permissions are configured exactly the same as the ones that work.


Arturo Samith
  • Up-and-Comer
  • 4 replies
  • July 28, 2025

Instagram image:

Manychats image:

Previously, Instagram messages were displayed as being sent by a bot, but they have now stopped appearing. It seems as if the API has stopped working, specifically for messages sent by the Instagram user to ManyChat.


Arturo Samith
  • Up-and-Comer
  • 4 replies
  • Answer
  • July 29, 2025

Yaaay! It’s fixed now!!! It must have been something that went into production in a release, because it resolved itself without us doing anything.


manychathelpuser22

Yaaay! It’s fixed now!!! It must have been something that went into production in a release, because it resolved itself without us doing anything.

Same for me. First day i lost too much time i though its about us