Instagram Outgoing messages no longer arrive via webhook

Hi everyone, I’m experiencing the exact same issue.

Since a few days ago, the messages I send via the Instagram app are no longer showing up in ManyChat. I can still see client messages coming in, and everything I send directly from ManyChat works fine, but anything sent from the Instagram app by me or my team doesn’t appear in the conversation anymore.

Has anyone found a solution or heard if this is a recent change on Meta’s side? Any workaround to get outgoing Instagram messages to sync back to ManyChat?

Thanks in advance!

Hey, ​@manychathelpuser22 

I’ve never experienced that before.
Did you try to refresh your permissions and the connection between your Facebook and Manychat?

I’ve tried everything: I updated the permissions, deactivated the channel and reactivated it. I also went to Instagram and removed the permissions, then re-granted them; on Facebook, I deleted the connection with ManyChat and set it up again. Nothing works — the issue persists.
I’m managing several accounts, and this is only happening with 2 of them. Out of the 5 accounts I manage, the permissions are configured exactly the same as the ones that work.

Instagram image:

Manychats image:

Previously, Instagram messages were displayed as being sent by a bot, but they have now stopped appearing. It seems as if the API has stopped working, specifically for messages sent by the Instagram user to ManyChat.

Same for me. First day i lost too much time i though its about us