Hey Manychat and Manychat community! I recently set up an automation that would trigger when anyone commented a keyword on one of my Instagram posts, and as long as people mentioned the keyword in a normal comment, the automation triggered just fine. But if they used the keyword in a REPLY to a different comment on the same post, nothing happened. Is there something I need to include in my flow to capture those comment replies? Or can Manychat only trigger a comment to DM on original comments and not replies? Thanks for any help!
Question
Instagram replies on comments not triggering automation
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