Hey Manychat and Manychat community! I recently set up an automation that would trigger when anyone commented a keyword on one of my Instagram posts, and as long as people mentioned the keyword in a normal comment, the automation triggered just fine. But if they used the keyword in a REPLY to a different comment on the same post, nothing happened. Is there something I need to include in my flow to capture those comment replies? Or can Manychat only trigger a comment to DM on original comments and not replies? Thanks for any help!
Solved
Instagram replies on comments not triggering automation
Best answer by SumGenius
You're not missing a flow setting. On Instagram, a reply to someone else's comment is technically its own comment with a parent_id pointing at the one above it, and comment triggers generally only listen to top-level comments on the post, not those nested replies. So when the keyword lands inside a reply thread, the trigger never sees it. That lines up with what you're getting.
There's no toggle that reliably fixes it on the keyword side. The practical workaround is to steer people to comment the keyword as a fresh top-level comment, so phrase the CTA as "comment WORD below" instead of "reply WORD," and it lands as a new comment the trigger can catch.
You're not missing a flow setting. On Instagram, a reply to someone else's comment is technically its own comment with a parent_id pointing at the one above it, and comment triggers generally only listen to top-level comments on the post, not those nested replies. So when the keyword lands inside a reply thread, the trigger never sees it. That lines up with what you're getting.
There's no toggle that reliably fixes it on the keyword side. The practical workaround is to steer people to comment the keyword as a fresh top-level comment, so phrase the CTA as "comment WORD below" instead of "reply WORD," and it lands as a new comment the trigger can catch.
Thanks for confirming!
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