Hi, I'm having an issue with my Instagram automation using a Condition step based on "Follows your account is true".
For some users, even though they do follow my account, the condition doesn't match the "Yes" branch — it falls into the "If not" branch instead. When I check the custom field I use to monitor this variable, it shows "Invalid Variable" for these contacts.
For other users, the same variable resolves correctly (returns 1/true) and the condition dispatches as expected.
Troubleshooting already done on my end:
- Refreshed the Instagram connection
- Followed the official IG automation troubleshooting guide
- Checked status.manychat.com — all systems show operational
- This is not one-time trigger behavior — it's recurring and affects new contacts on an ongoing basis
Could you help me understand why this variable sometimes fails to resolve for contacts triggered from a comment on a Post/Reel? Is this a known issue with the Instagram API sync, and is there a way to make this more reliable (e.g. retry logic)?
Happy to share screenshots showing both a working contact (variable resolves to 1) and a failing one ({Invalid Variable}) for comparison.
