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I’m creating a flow where ActiveCampaign receives a lead, then through Make it is sent to a ManyChat flow, and this should send a WhatsApp message to the lead. Everything before ManyChat works perfectly, but ManyChat doesn’t send the WhatsApp message, although it does capture the lead. I’m trying everything. What should I do?

​@180trainingclub are you sending s message template (paid) to start the conversation?

And could you share a bit more about your setup so we can try to help?

​@180trainingclub are you sending s message template (paid) to start the conversation?

And could you share a bit more about your setup so we can try to help?

Hello Gustavo. I am not using a message template to start. I guess this is the problema, but I don´t know how to add the tamplate i did and it was approved by facebook Do you need any picture? Thank you

​@180trainingclub then yes, that’s the first step, since this is a business-initiated message.

Here’s some more details: https://help.manychat.com/hc/en-us/articles/14281326740124-How-to-use-WhatsApp-Messages-Templates-in-Manychat

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