While troubleshooting the issue found here
and here
the Meta support staff told me manychat is no longer a partner.
“As per our team, the ManyChat was a third-party night integration app which we used on our platform, but with the updated meta policies, the ManyChat is being removed from our ecosystem and it is no longer supported on our platform.”
What is going on here? Could we get an offcial reply from ManyChat, please??
Best answer by Raquel C
Hi
You can read more about our partnership here: Manychat is an Official Meta Business Partner
We also saw that our support is already helping you with your issue so I hope it all gets fixed soon. Thank you for your trust 🙏
+6
You can check yourself here: https://www.facebook.com/business/partner-directory/search?solution_type=messaging&ref=pd_home_hero_cta
Now Manychat just hosted the IG Summit a couple of weeks ago (with full Meta support and participation) and is also releasing new features approved and developed in conjunction with Meta (such as the new follow > DM trigger), so I highly doubt that they’re being removed as an approved partner.
Most likely, the information you got from Meta support is not accurate (which, unfortunately, happens often).
Having said that, I’ll bring your comment to Manychat’s attention so they’re aware of it and can communicate this properly within their team and Meta’s teams.
If there are issues with Manychat and the new Meta policies then MC needs to figure them out quickly. When Manychat isn’t available to be chosen as a partner app and they don’t give us easy access to the JSON code as a backup it completely stops a critical part of my business. If it happens a third time I’ll be forced to go to a competitor.
+3Hi
You can read more about our partnership here: Manychat is an Official Meta Business Partner
We also saw that our support is already helping you with your issue so I hope it all gets fixed soon. Thank you for your trust 🙏
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