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Israel new account — old or new billing model?

  • April 27, 2026
  • 1 comment
  • 13 views

I created a new ManyChat account today in Israel (after March 2, 2026).

According to @Raquel C's post, Israel has the new pricing model where Active Contacts reset monthly. But my billing page shows: Plan: Marketing Automation, 500 contacts included, $15/month.

The support bot also told me three times that contacts do NOT reset monthly — which contradicts Raquel C's statement.

My specific question: If 1,000 people interact with me in May but ZERO in June — is my June bill $15 (new model, reset) or $25 (old model, cumulative)?

Has anyone in Israel or the other listed countries confirmed this from an actual invoice?

@Raquel C  — can you clarify why the billing interface shows old model terminology for new accounts in Israel?

 

1 reply

Gustavo Boregio
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  • Community Moderator & Expert
  • April 27, 2026

@ramsis kasis the new pricing is still rolling out and it’s possible your account is on the legacy pricing.

If you’re on the legacy pricing, then it starts at $15 per month and contacts do not reset monthly.

Check this page for info on the legacy pricing model: https://help.manychat.com/hc/en-us/articles/14281408754716-Understanding-Manychat-Pro-pricing-table-and-invoice-structure