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Question

Issue conecting Whatsapp with Coexistence

  • February 11, 2026
  • 2 comments
  • 51 views
psicocentro

Hi ,

I'm running into an issue after disconnecting and reconnecting my WhatsApp Business Account (WABA) to Manychat. Here’s what happened:

  • I originally had my WhatsApp number connected to Manychat and everything was working fine.

     

  • The WABA was verified and connected to a shared credit line in Meta Business Manager.

  • Recently, I had to delete and reconnect the WhatsApp integration inside Manychat.

  • After doing that, Manychat seems to have created a new WABA instance, and now:

    • I see “Access removed” next to the original credit line in Business Manager.

    • I can’t select the original credit line or ad account during the reconnection flow.

    • Can´t connect again my whatsapp with coexistence.

I want to restore the connection to the original WABA, or at least reassign the original credit line to the current integration. But so far I haven’t found a way to do this from the Meta interface or Manychat settings.

Has anyone dealt with this before?
 

Thanks in advance for any help!

    2 replies

    Fabio Gaulke
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    • Fabio Gaulke
    • Community Moderator
    • February 12, 2026

    Hi, ​@psicocentro!

     

    In order to connect your number via Coexistence, you'll need to delete/remove the anterior WABA from your BM and also connect your number to a WhatsApp Business App in any smartphone.

    After that you should be able to reconnect it with Manychat as Coexistence.

     

    And if removing the WABA/Number from your BM isn't working, here is an unorthodox tip: Connect your number to a NON BUSINESS WhatsApp App in any smartphone. Once you connect the number as a personal one, Meta will remove any WABA or business connection it has. After that, wait about 10min, connect the same number to a WhatsApp Business App and proceed to connect it via Coexistence with manychat.

     

    Hope this helps!

    @fabio.gaulke | @monada.ag
      psicocentro
      • psicocentro
      • Author
      • Up-and-Comer
      • February 13, 2026

      The thing is the Line of Credit seems to be an issue as it has the access removed but is still on the MB

       

       

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