Hi ,
I'm running into an issue after disconnecting and reconnecting my WhatsApp Business Account (WABA) to Manychat. Here’s what happened:
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I originally had my WhatsApp number connected to Manychat and everything was working fine.
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The WABA was verified and connected to a shared credit line in Meta Business Manager.
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Recently, I had to delete and reconnect the WhatsApp integration inside Manychat.
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After doing that, Manychat seems to have created a new WABA instance, and now:
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I see “Access removed” next to the original credit line in Business Manager.
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I can’t select the original credit line or ad account during the reconnection flow.
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Can´t connect again my whatsapp with coexistence.
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I want to restore the connection to the original WABA, or at least reassign the original credit line to the current integration. But so far I haven’t found a way to do this from the Meta interface or Manychat settings.
Has anyone dealt with this before?
Thanks in advance for any help!