Hello,

I’m having a persistent issue reconnecting my Facebook and Instagram accounts to my ManyChat workspace, and I’d like to ask for your assistance.

Here’s the situation in detail:

• I have one main Facebook account that manages two Facebook Pages.

• Each Page is connected to its own Instagram account.

• Previously, all of these profiles were successfully connected to ManyChat — everything worked perfectly. ManyChat was responding to new user messages and automations via AI functions without any problems.

However, a few days ago, when I tried to run an ad campaign and connect a partner app to my Facebook Ads, ManyChat didn’t appear in the list of available partner integrations. I thought it might be an authorization issue, so I decided to reconnect everything as I did before.

Today, I followed all the standard steps, but it didn’t help.

According to the troubleshooting instructions from ManyChat, I also tried the following:

• Completely disconnecting and reconnecting ManyChat to Facebook.

• Using both automatic connection and manual API key connection options.

Unfortunately, the automatic connection fails on both profiles with the message “Something went wrong.”

Additionally, when I try to access the permissions/configuration section in Facebook to select all necessary assets for token generation, it says that I need to create a business portfolio (company portfolio). I did that, but during setup, Facebook displays the message that no Facebook or Instagram profiles were found that meet the usage requirements.

At this point, I’m unable to reconnect ManyChat to any of my Pages or Instagram profiles.

I can provide screenshots, access details (IDs of Pages/Instagram profiles), or any other necessary information to help you diagnose this.

Thank you very much for your time and support!