Issue reconnecting restored WhatsApp Business number to ManyChat

Question

Hi ManyChat Community!We recently had our WhatsApp Business number temporarily restricted, but the issue was resolved, and WhatsApp fully restored our account. However, we're now facing difficulty reconnecting this restored WhatsApp number with our ManyChat account.Has anyone experienced something similar or know what steps we might be missing?Any help or guidance on how to reconnect our WhatsApp number to ManyChat successfully would be greatly appreciated!

Gustavo Boregio · Accepted Answer

Hey ​@lissguarnizfirst I'd going to Settings > WhatsApp and clicking on the 'Refresh' link on the top right.Next I'dtry disconnecting and reconnecting the WhatsApp account from Manychat.If it still fails, you'll need to contact support.

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