Issue with ManyChat Login and Instagram Connection

Hey ​@KWONHYEONGKYEONG , a few things to check first:

1. Make sure your Instagram account is set as a Business or Creator profile - Manychat doesn't work with personal accounts
2. Check that you have a Facebook Page connected to that IG account - that's required for the integration to work
3. Important question: did you create your Manychat account via Facebook or via Google/email? If you did both separately at some point, you might have two different Manychat accounts under two different logins, and you could be connecting the wrong one

To check: log into Manychat as usual, go to My Profile → Manage Accounts and see how many accounts are listed there and how they're connected.

Let me know what you find and we'll go from there.

Hy I am getting the error, Sohaibanwaar.life is my account but still not ablet o connect not sure where manychat is sending request for (request access button)

Hey, I can see what's happening- in that screenshot Manychat is trying to connect to an account that's already assigned to a different login. This usually means you have two separate Manychat accounts. You're probably logging into the wrong one.

Check this: log into Manychat (via fb)→ go to My Profile → Manage Accounts and see how many accounts are listed and which login has the right one connected.

Once you find that, let me know what you see and we'll go from there.

Hi ​@Cyber ruda  these 2 are connected

Not sure where the request is sent ?