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Issue with Manychat Multi-Line messages from Facebook Messenger

  • October 31, 2025
  • 9 replies
  • 95 views

ebldvoffcial21

 

Best answer by Gustavo Boregio

@ebldvoffcial21 try doing it with all variables (the Encode to JSON).

If that still fails, try removing one by one until you find the culprit, and then see what’s wrong with that piece of information.

9 replies

ebldvoffcial21
  • Author
  • Up-and-Comer
  • October 31, 2025

tried ​@Gustavo Boregio solution, but still failed

 


Gustavo Boregio
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  • Manychat Community Moderator
  • Answer
  • October 31, 2025

@ebldvoffcial21 try doing it with all variables (the Encode to JSON).

If that still fails, try removing one by one until you find the culprit, and then see what’s wrong with that piece of information.


ebldvoffcial21
  • Author
  • Up-and-Comer
  • October 31, 2025

how about image trigger ​@Gustavo Boregio? no need for recognition

because the current flow doesn’t trigger when the message only contains message


Gustavo Boregio
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  • Manychat Community Moderator
  • October 31, 2025

how about image trigger ​@Gustavo Boregio? no need for recognition

because the current flow doesn’t trigger when the message only contains message

I didn’t understand that ​@ebldvoffcial21 

Can you rephrase it…?


ebldvoffcial21
  • Author
  • Up-and-Comer
  • October 31, 2025

Sorry ​@Gustavo Boregio , is there any workaround or solution for triggering when a user sends an image or file in ManyChat?


Gustavo Boregio
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  • Manychat Community Moderator
  • October 31, 2025

@ebldvoffcial21 usually you’ll have the file URL in the ‘Last Text Input’ field.

And I usually have this logic in the Default Reply.


ebldvoffcial21
  • Author
  • Up-and-Comer
  • November 1, 2025

@Gustavo Boregio  do you have step-by-step guide for this?

 


Gustavo Boregio
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  • Manychat Community Moderator
  • November 1, 2025

@Gustavo Boregio  do you have step-by-step guide for this?

 

Check this video: 

It’s in Spanish (I have to start making videos in English, I know!)

Hope this helps ;)


ebldvoffcial21
  • Author
  • Up-and-Comer
  • November 2, 2025

Thank you ​@Gustavo Boregio. This is helpful! hope to see you man!