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Issue with "Sai Hi to New Follower" automation - Can't ask for email

  • February 4, 2026
  • 4 replies
  • 26 views
CamillaR

Hello guys,

I'm setting up an automation to send a DM to new followers.

My goal is to collect their email address in exchange for a freebie.

However, after the first welcome message is sent, it seems the only option available is to add a link (screenshot)

I cannot add a "User Input" step to ask for and collect the user's email address.

The conversation flow stops after the first message.

 

Is this a bug, or am I using the wrong feature?
How can I create an automation that DMs new followers and then asks for their email?

Thank you for your help!

Best answer by Fabio Gaulke

Hi, ​@CamillaR!

 

The “Quick Automation” template is very limited. Best alternative would be building your automation from scratch wit the “original editor”:

 

IMPORTANT:

  • Leave the trigger block empty.
  • Set the first message block as Private Reply:

 

And after you finish the flow as you wish, just select it instead of setting a new one up:

 

Hope this helps!

 

 

    4 replies

    Fabio Gaulke
    Forum|alt.badge.img+3
    • Fabio Gaulke
    • Manychat Community Moderator
    • Answer
    • February 5, 2026

    Hi, ​@CamillaR!

     

    The “Quick Automation” template is very limited. Best alternative would be building your automation from scratch wit the “original editor”:

     

    IMPORTANT:

    • Leave the trigger block empty.
    • Set the first message block as Private Reply:

     

    And after you finish the flow as you wish, just select it instead of setting a new one up:

     

    Hope this helps!

     

     

    @fabio.gaulke | @monada.ag
      CamillaR
      • CamillaR
      • Author
      • Up-and-Comer
      • February 5, 2026

      Hi Fabio, thanks for your help.

      I tried doing what you suggested, but “new follower” doesn’t appear among the initial triggers.

       

      So I left it empty. Then I followed your suggestion and set it to “existing flow,”

      It seems ok, but never run once, even if I made multiple tests with new accounts.



      I don’t want to take advantage of your availability, but you’re being a huge help.
      Thank you.

      Fabio Gaulke
      Forum|alt.badge.img+3
      • Fabio Gaulke
      • Manychat Community Moderator
      • February 5, 2026

      Hi Fabio, thanks for your help.

      I tried doing what you suggested, but “new follower” doesn’t appear among the initial triggers.

       

      So I left it empty. Then I followed your suggestion and set it to “existing flow,”

      It seems ok, but never run once, even if I made multiple tests with new accounts.



      I don’t want to take advantage of your availability, but you’re being a huge help.
      Thank you.

       

      That’s the way (leaving the trigger empty).
      But make sure to set the first message block as Private Reply. Otherwise it won’t work. 😉

       

      Also… it only works to accounts that never followed you. If you’re testing it with some other account (unfollowing and following again), nothing will happen.

      @fabio.gaulke | @monada.ag
      CamillaR
      • CamillaR
      • Author
      • Up-and-Comer
      • February 5, 2026

      Hi Fabio, thanks for your help.

      I tried doing what you suggested, but “new follower” doesn’t appear among the initial triggers.

       

      So I left it empty. Then I followed your suggestion and set it to “existing flow,”

      It seems ok, but never run once, even if I made multiple tests with new accounts.



      I don’t want to take advantage of your availability, but you’re being a huge help.
      Thank you.

       

      That’s the way (leaving the trigger empty).
      But make sure to set the first message block as Private Reply. Otherwise it won’t work. 😉

       

      Also… it only works to accounts that never followed you. If you’re testing it with some other account (unfollowing and following again), nothing will happen.

      It worked! 

       

      thank you so much!

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