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Question

Issue with WhatsApp Broadcast in ManyChat

  • March 26, 2026
  • 1 comment
  • 14 views

fhamati

Hey everyone, I need some help from someone experienced 🙏

Hey everyone, I need some help from someone experienced 🙏

I’m using ManyChat Pro connected to WhatsApp API:

  • ✅ Business Verified
  • ✅ Account Approved
  • ✅ Approved Template

About a month ago, I sent a broadcast — everything worked perfectly:
✔ Sent to dozens of users
✔ High delivery rate

But today, when I tried again:
❌ Messages show as “sent” in the system
❌ But 0% delivered
❌ Not actually reaching users

What I’ve checked:

  • Audience has WhatsApp opt-in
  • Using the same approved template
  • No changes to account status or Meta approval

Key difference:
👉 The new broadcast is barely reaching anyone (even test messages fail)

👉 The new broadcast is barely reaching anyone (even test messages fail)

1 reply

Gustavo Boregio
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  • Community Moderator & Expert
  • March 26, 2026

Hey ​@fhamati 

Do you have money on your Manychat Wallet? And do you have auto refill configured?

This is usually the #1 issue when sending WhatsApp templates: the account has $0 in the Wallet, so it actually doesn’t send any messages.