​@MoniqueM what error message are you getting?

And no, from the community we don’t have access to your account, you’d need to get in touch with support for additional help (or disconnect and reconnect yourself).

The message I keep getting says I’m already connected and need to request access from another user. I don’t have an option in Manychat to disconnect and reconnect myself. I think that’s what I need to do in order for it to work 

Ok ​@MoniqueM open a ticket with support, they’ll need to help you here.

Here’s how: https://help.manychat.com/hc/en-us/articles/14281086345244-How-to-get-support-from-Manychat