Skip to main content
Solved

Issues with Contact Limit

  • June 3, 2025
  • 5 comments
  • 100 views

Andrezza Rodrigues

Hello, I’m Brazilian and I speak Portuguese. I’m experiencing a problem with the contact limit. It says I can have up to 1,000 contacts, but it also shows that I already have 1,475 contacts. However, I have already deleted all contacts from the list, and the number still remains the same.

What should I do?

 

 

Best answer by Gustavo Boregio

@Andrezza Rodrigues you cannot delete contacts in the Free Plan (you can delete them, but they still count for billing).

To be able to remove contacts completely you need to be in a paid plan.

5 replies

Gustavo Boregio
Forum|alt.badge.img+7
  • Community Moderator & Expert
  • Answer
  • June 4, 2025

@Andrezza Rodrigues you cannot delete contacts in the Free Plan (you can delete them, but they still count for billing).

To be able to remove contacts completely you need to be in a paid plan.


MaharlikangCEO

Why I only have 25 contacts limit? I thought I was gonna get 1000 in the free 

 


Clecle
  • Rising Conversationalist
  • March 1, 2026

I cant delete contact in the Pro plan either? 

Says they are still counted and now many chats isnt working.. 

How do I delete these?


Gustavo Boregio
Forum|alt.badge.img+7
  • Community Moderator & Expert
  • March 2, 2026

 

I cant delete contact in the Pro plan either? 

Says they are still counted and now many chats isnt working.. 

How do I delete these?

Yes you can. Go to contacts > Select the contacts you want to delete, then Bulk Actions > Delete

 


Clecle
  • Rising Conversationalist
  • March 2, 2026

Yes I have done this but am still getting the message that my contacts are at the limit even though when I click on contacts they are 0.