Hi there!

2 days ago my automations stopped. All triggers are still “on” - I am still connected to Facebook and Instagram and I went through the process of troubleshooting by manychat to solve the problem myself. I checked it all, I refreshed and refreshed and refreshed - but it is not working. I would like to write to the Many Chat Team but they are not online at the moment due to some company “event” during the next week. I need to solve my problem now, because I have a post this week for a customer who booked the automatic DM. Can somebody help me?

Thank you!

Amelie

And worst than that the support is not answering at all

and still now?

Same. And I did EVERYTHING in my power to reconnect and nothing - followed all the prompts

Hey all,

Recently was noticed an Instagram API issue.

You can follow up here: https://status.manychat.com/ 

SAME!

Same here!

I’m having the same issue with one of my accounts since midday on Friday. I opened a ticket since live chat is not active atm… still waiting.

seems it’s a wide problem, cause i have it to in my of my accounts since friday

I had the same problem, spoke to support and now its resolved (I had to delete my Insta channel, lost 40k+ contacts and re-install it not through Meta business or FB but directly via Insta)-- Refreshed the permissions and bam, it was back on after 48 hours of struggle.  I recieved the below from support today in case it helps anyone:

Before further troubleshooting, let's check some settings in your Business Suite and Page Settings. Those steps have already helped in many similar cases, which is why we recommend them at first. Here is a loom showing all the required steps.
 

thanks for the reply. i had to do the same yesterday - lost over 5000 subscribers, but the automation remained

Hello, I am setting up an automation to send a single link to those who comment on a real post on my instagram account with a keyword.

I installed it by going through the popular topics and I also tried different experiments using the add trigger menu. I don't encounter any errors during installation. The automation is running. However, when I tested it, automation on instagram does not work. What could I be doing wrong?

I am now in a 14-day trial. I thought I would buy it if it works. Do I necessarily need to buy pro?

I connect to instagram via Meta. When I look at the instagram settings in Manychat, there is no error in the connection.

When installing the trigger, there are two options at the top, preview screen and try it on instagram. When I say try on Instagram, it gives me a code. When I try by typing this code with DM, the trigger does not work.

Translated with DeepL.com (free version)

Hello ​@ilkerkolukisa ,

The comment reply automation works both during the trial period and on the free plan (considering the limitations of the free plan, such as the number of active automations and users).

At the moment, an issue has been reported with the Instagram API, which might be causing it not to work properly. You can follow the updates on this page: https://status.manychat.com/ .

I suggest testing your flow again once this API issue is resolved.

Thank you very much, then there seems to be no choice but to wait for the problem to be fixed. I'm waiting for notifications.

Any updates on the issue? It’s still not working for me (and my clients). 

Oh, it claims it was solved but it’s actually not. Still down here.

Hola! Tengo el mismo problema hace una semana, mis automatizaciones no están funcionando y me están cobrando la suscripción igual (soy PRO). Necesito ayuda urgente, tampoco encuentro como hablar con SOPORTE directamente ¿como lo hago? gracias!