Hi there!

2 days ago my automations stopped. All triggers are still “on” - I am still connected to Facebook and Instagram and I went through the process of troubleshooting by manychat to solve the problem myself. I checked it all, I refreshed and refreshed and refreshed - but it is not working. I would like to write to the Many Chat Team but they are not online at the moment due to some company “event” during the next week. I need to solve my problem now, because I have a post this week for a customer who booked the automatic DM. Can somebody help me?

Thank you!

Amelie

And worst than that the support is not answering at all

and still now?

Same. And I did EVERYTHING in my power to reconnect and nothing - followed all the prompts

Hey all,

Recently was noticed an Instagram API issue.

You can follow up here: https://status.manychat.com/ 

SAME!

Same here!

I’m having the same issue with one of my accounts since midday on Friday. I opened a ticket since live chat is not active atm… still waiting.

seems it’s a wide problem, cause i have it to in my of my accounts since friday

I had the same problem, spoke to support and now its resolved (I had to delete my Insta channel, lost 40k+ contacts and re-install it not through Meta business or FB but directly via Insta)-- Refreshed the permissions and bam, it was back on after 48 hours of struggle.  I recieved the below from support today in case it helps anyone:

Before further troubleshooting, let's check some settings in your Business Suite and Page Settings. Those steps have already helped in many similar cases, which is why we recommend them at first. Here is a loom showing all the required steps.
 

thanks for the reply. i had to do the same yesterday - lost over 5000 subscribers, but the automation remained