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issues with the app

  • November 23, 2024
  • 1 reply
  • 36 views

Gabi B

So in the past new weeks I been running into an issue with this app when it’s not working, the when people DM me it’s not responding back! Upon checking the status of this, I see that there’s a message stating, lost connection!! Ok? So I try to refresh this and noting is happening another page pops up stating an error and then another page pops up saying that I have my figures turn off in FB or IG, I have check all my settings and everything is on! I have trouble shoot this 3 times and still is not working so I went and deleted my account waited a day and started again. Same issue is happening!!! Has anyone run into the same problem? 
is it only on the free accounts? I was thinking to up garage and pay but since I am having so much issues and there is lot no live support it’s very scratchy to me!!!! Is there’s anyone who can help me? 

Fabio Gaulke
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  • Manychat Community Moderator
  • November 25, 2024

Hey, ​@Gabi B! Have you tried to delete and reinstall the app? It could be some cache issues… also check if it is updated (many things were released in the lasts days).

 

Anyway, if it continues with this odd behavior, you can also open a ticket to the Support Team at Manychat Help

 

Hope it helps!

🙌


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