Hi! My Instagram email signup automation isn’t sending contacts to my Klaviyo list, even though the integration shows as connected in Manychat.
Klaviyo Support checked my account and found no requests from the “ManyChat Integration 1” API key in the previous 14 days. They also said Manychat’s native Klaviyo integration uses an older API version that may not be working reliably. Some resources I’ve read recommend I try Zapier or Make instead to push the emails through.
I’ve now enabled “Save email to System Field” and “Set Email Opt-In,” then tested again with a different email address. I have also set the data collection to expire in 24 days, so I know it’s not a time issue. The signups still do not reach my Klaviyo list.
Please advise on what I should try!
Best answer by Gustavo Boregio
Hey @Shop Since Klaviyo is seeing no requests, I’d first check whether the automation actually reaches the Klaviyo action.
Connecting the integration and saving the email aren’t enough on their own. After the email capture, you need the “Create or update a Contact in a list” action, with the correct email field and Klaviyo list selected.
I’d test this in order:
Open your test contact and confirm the email is saved in the field selected in that action.
Check that the successful email-capture path connects to the Klaviyo action.
Publish the changes and run a fresh test through that path.
Manychat’s current setup guide still documents the native integration, so I wouldn’t assume an API-version problem just yet.
Could you share a screenshot of the email-capture step and the action immediately after it? That should help narrow it down before rebuilding everything in Make or Zapier ;)
Hey @Shop Since Klaviyo is seeing no requests, I’d first check whether the automation actually reaches the Klaviyo action.
Connecting the integration and saving the email aren’t enough on their own. After the email capture, you need the “Create or update a Contact in a list” action, with the correct email field and Klaviyo list selected.
I’d test this in order:
Open your test contact and confirm the email is saved in the field selected in that action.
Check that the successful email-capture path connects to the Klaviyo action.
Publish the changes and run a fresh test through that path.
Manychat’s current setup guide still documents the native integration, so I wouldn’t assume an API-version problem just yet.
Could you share a screenshot of the email-capture step and the action immediately after it? That should help narrow it down before rebuilding everything in Make or Zapier ;)
Thanks Gustavo. I already had the “Create or update a Contact” action added with the correct Klaviyo list selected. However I was missing “email” from the ManyChat fields, and once I added that I think it solved the problem. I still need to test a few more emails. Thanks!
