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Lags in automations

  • April 3, 2025
  • 1 comment
  • 25 views
rinchen

Hi there, users are experiencing lags when receiving messages on WhatsApp in automated flows built in Manychat. Any ideas what could be causing this?

    1 reply

    rogerioaraujo
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    Hi ​@rinchen ,
    One possible cause might be a flow with smart delay, and in the meantime, an agent sends a manual message, which pauses the automations. There might be some logic in the flow involving the use of smart delays.
    If that’s not the case, I suggest opening a support ticket, as delays usually only happen if they’re configured somewhere in the flow.

    https://help.manychat.com/hc/en-us/p/get_support_page

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