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link doesn't work in the second message to the user

  • April 19, 2025
  • 3 replies
  • 76 views
Glik

Hi there, I tested two different posts and used different links on both posts. Another user not me, commented on the post and in both cases the second message( the second DM button) didn't work so the external link -the video or PDF- I wanted to refer them to, wasn't working. What should I do?

Thanks

Best answer by Gustavo Boregio

Got it ​@Glik 

From what I understand they’re getting the first message, but once they click they do not get the 2nd message with the link, right?

Here are some troubleshooting steps that may help:

  • Make sure the comment contains the word ‘hope’ as configured
  • Remember that it only triggers once per post - so you can’t test more than once
  • Try refreshing permissions - https://help.manychat.com/hc/en-us/articles/14281464342684-Refresh-permissions
  • Try changing the ‘test’ label and the ‘enjoy’ message to something more complete and relevant (like ‘here it is, I’m sure you’ll love it, etc etc’). Sometimes IG will block messages that seem suspicious, spammy, etc - and your short copy + the ‘test’ label may be triggering it.

If all fails you’ll need to contact support: https://help.manychat.com/hc/en-us/articles/14281086345244-How-to-get-support-from-Manychat

Hope this helps!

    3 replies

    Gustavo Boregio
    Forum|alt.badge.img+6
    • Gustavo Boregio
    • Manychat Community Moderator
    • April 21, 2025

    Hey ​@Glik could you share a screenshot of your setup so we can take a peek?

    It’ll be easier to find if there are any issues if we can see it ;)

    🇪🇸 https://superarmeonline.com | 🇺🇸 🇧🇷 https://gusboregio.com
    Glik
    • Glik
    • Author
    • Up-and-Comer
    • April 21, 2025

    Sure, heres the specific automation setup, i had 2 of those for different posts that did not work. Changed the links as well, and it did not work either. 

     

    Gustavo Boregio
    Forum|alt.badge.img+6
    • Gustavo Boregio
    • Manychat Community Moderator
    • Answer
    • April 21, 2025

    Got it ​@Glik 

    From what I understand they’re getting the first message, but once they click they do not get the 2nd message with the link, right?

    Here are some troubleshooting steps that may help:

    • Make sure the comment contains the word ‘hope’ as configured
    • Remember that it only triggers once per post - so you can’t test more than once
    • Try refreshing permissions - https://help.manychat.com/hc/en-us/articles/14281464342684-Refresh-permissions
    • Try changing the ‘test’ label and the ‘enjoy’ message to something more complete and relevant (like ‘here it is, I’m sure you’ll love it, etc etc’). Sometimes IG will block messages that seem suspicious, spammy, etc - and your short copy + the ‘test’ label may be triggering it.

    If all fails you’ll need to contact support: https://help.manychat.com/hc/en-us/articles/14281086345244-How-to-get-support-from-Manychat

    Hope this helps!

    🇪🇸 https://superarmeonline.com | 🇺🇸 🇧🇷 https://gusboregio.com
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