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Live Chat analytics

  • October 27, 2025
  • 3 replies
  • 38 views

Antônio José de Souza Paes

I’m unable to view or activate the Live Chat Analytics feature, which is described in the documentation linked below. How can I enable it?

https://help.manychat.com/hc/en-us/articles/14281089062044-Live-Chat-analytics

Best answer by Gustavo Boregio

@Antônio José de Souza Paes you need to upgrade to Manychat Inbox for this.

Go to Settings > Billing and you’ll see the option there.

Here are some more details: https://inbox.manychat.com/

3 replies

Gustavo Boregio
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  • Manychat Community Moderator
  • Answer
  • October 27, 2025

@Antônio José de Souza Paes you need to upgrade to Manychat Inbox for this.

Go to Settings > Billing and you’ll see the option there.

Here are some more details: https://inbox.manychat.com/


Antônio José de Souza Paes
That option isn't available on my screen.
 

Gustavo Boregio
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  • Manychat Community Moderator
  • November 1, 2025

@Antônio José de Souza Paes I suggest you talk to customer support, they should be able to help you in this case.