Currently, when you share a template that includes a Comment Trigger, that trigger cannot be changed on the users end when the template is protected.
Templates when protected are also, by default, installed toggled off.
When the user installs they have to go toggle everything on, but they cannot turn on comment trigger flows because the trigger is protected in it’s “off” position.
We could simply not lock the specific automation that includes the comment trigger, but if the entire template is locked, the trigger is locked within the flow regardless of the specific automations locked status.
The user cannot alter the trigger word either way.
This means your protected templates cannot include a comment trigger, which feels like a pretty big feature to exclude from sharing.
Any chance we could get a patch? 🥺🙏
Locked Templates cannot include Comment Triggers
I shared my templates to accounts I was an Admin on perviously, but I had this realization after I realized the trigger words were NOT isolated to the account the flow resided on. ALL comment trigger words would work on ALL accounts I was an Admin on, if that Template was installed. Regardless of what their specific comment trigger was.
I tried to install on an account the Template Creator was not an admin on, and this problem of locked trigger words arose.
+5Hi
I know its not ideal, but is really easy to set up, so it could be a good work around.
Hope this helps
Cata
Yeah, walking non-savvy new users through creating their own trigger is not ideal.
It would be awesome users could just toggle the comment trigger on and off without being able to edit it.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.