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Question

My Instagram account is already connected to a ManyChat workspace that I no longer have access to. I am the owner of the Instagram account and the paid ManyChat subscription. The system shows ‘Request Sent’ but there is no request to approve. Please help me locate the workspace that owns my Instagram channel and restore my access or merge the workspaces.

It says “my name/account is already connected to my name/acct.

Switch Instagram to continue with another account or request access from the owner of Holly Ambrozi.”

It’s a loop I can’t get out of and I have not found a way for Manychat to provide any type of assistance other that creating a post on this forum.

Best answer by rodrigo_silvano

Hey, @hollyambrozi

To be able to help you, you need to open a ticket to Manychat support.

Check this to understand how to contact the support team: https://help.manychat.com/hc/en-us/articles/14281086345244-How-to-get-support-from-Manychat

rodrigo_silvano · Accepted Answer

Hey, ​@hollyambroziTo be able to help you, you need to open a ticket to Manychat support.Check this to understand how to contact the support team:https://help.manychat.com/hc/en-us/articles/14281086345244-How-to-get-support-from-Manychat

Manaia45t · Answer

If your Instagram is tied to a ManyChat workspace you can’t access, you must contact ManyChat support to regain control or merge workspaces. Open a support ticket here: https://help.manychat.com/hc/en-us/articles/14281086345244-How-to-get-support-from-Manychat.

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