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Log in to 3rd party facebook account

  • December 6, 2024
  • 1 reply
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karistib

i am using my personal gmail account to log in to ManyChat and connecting to my customer’s account to connect to Instagram.

That process works perfect.

Then in order to let my customer answer IG chats, i created an account for my customer.

No problem on that.

Now, i want to start using customer’s Messenger as a chanel. When i go to add the service there is a message than that account (the one from my customer) is already in use, which is true, because my customer is already using many chat for the live chat service.

So i am re-logged as my customer account, then i can’t add the Messenger account.

What’s the best way to add a customer account?

Isn’t possible to add an account that doesn’t belongs to me?

I don’t want to ask user credentials to log in to their accounts.

 

Thanks

Best answer by Fabio Gaulke

Hi, ​@karistib!

 

You'll need at least access to your customers Meta Business Manager. Once you have that, it's possible to manage your client's pages and profiles and connect them to Manychat.

 

As your customer already has a Manychat Account, it could be easier to invite yourself to that account and manage/connect everything right there.

    1 reply

    Fabio Gaulke
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    • Fabio Gaulke
    • Manychat Community Moderator
    • Answer
    • December 6, 2024

    Hi, ​@karistib!

     

    You'll need at least access to your customers Meta Business Manager. Once you have that, it's possible to manage your client's pages and profiles and connect them to Manychat.

     

    As your customer already has a Manychat Account, it could be easier to invite yourself to that account and manage/connect everything right there.

    @fabio.gaulke | @monada.ag
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