Logged into Instagram via Manychat fine, but zero automations working, is it Meta?

Question

I logged into my business Instagram page just fine via MC and can see all my posts etc, even after refreshing permissions it sees my accounts in Meta, but none of my live automations go through, I’ve tried different DM automations and ‘comment’ ones as well. I’ve tried following step by step looking inside of Meta / Facebook settings but it seems like a lot of the instructions are out dated or I’m having trouble finding the right areas inside of Meta as to how to link ManyChat to the page properly, I think that may be the issue.

Any help would be much appreciated here.

cata_rendon · Answer

Hi ​@VSRLI’m sorry to hear you’re experiencing issues with your IG Comment Trigger.A quick fix that often helps isrefreshing your Instagram permissionsin ManyChat.You can do this by going to your ManyChat account and clickingHelp → Refresh Permissions.Here’s a step-by-step guide in case you need it:https://help.manychat.com/hc/en-us/articles/14281308423452-Instagram-automation-troubleshootingAdditionally, you can check if there’s any ongoing system issue by visiting the ManyChat Status Page:https://status.manychat.com/Also please be aware thatcomments automation works once per user. Just in case you are trying the same post multiple times.Hope this helps!Cheers,Catalina R

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