48 hours and still no response from ManyChat support.
The irony is hard to miss: a chatbot company whose own chatbot can't connect users to a human support agent.
If you're building tools that help businesses communicate with customers, your own support experience should set the standard. Right now, it does the opposite.
Anyone else dealing with the same issue?
And that's the most frustrating part — just the same automated message telling me to wait for an email.
I have a business to run. I can't just pause everything and wait indefinitely for someone to eventually reply. An issue affects your operations, you need timely support, not an endless loop of automated replies.