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Looking to pay for help from a manychat expert

  • January 15, 2026
  • 3 replies
  • 24 views
Frank V

Hey everyone, my manychat comments automation stopped working and I’m willing to pay an expert to help me resolve this issue. Support has been horrible, please comment below with your details and I will reach out. 

TIA

January 16, 2026

Hi ​@Frank V , I am sorry to hear your automations are not working, probably before you pay someone, you can try this:

  1. A quick fix that often helps is refreshing your Instagram permissions in ManyChat.
    You can do this by going to your ManyChat account and clicking Help → Refresh Permissions. Here’s a step-by-step guide in case you need it: https://help.manychat.com/hc/en-us/articles/14281308423452-Instagram-automation-troubleshooting
  2. Additionally, check if right now there is an issue with IG  Automations that might be affecting the performance; you can check the status it by visiting the ManyChat Status Page, right know Meta team is investigating:
    https://status.manychat.com/
  3. One-time trigger behavior
    Just as a reminder, Instagram comment automations only trigger once per user per post. If the same user commented again, the automation would not fire a second time.
  4. Contact Support directly, they should be able to help you if the above does not work.

 

Hope this helps!
Cheers,
Cata Rendon.

      3 replies

      dannyddowling
      • dannyddowling
      • Up-and-Comer
      • January 15, 2026

      Hey i might be able help. Where is best to communicate

      Mel E
      Forum|alt.badge.img+1
      • Mel E
      • Manychat Community Expert
      • January 15, 2026

      Hi ​@Frank V - assume you’ve Refreshed Permissions as a first step?

      I can see in the Community that several others seem to have this issue too, which is frustrating.

      Is it just the Comment trigger, or DMs and Stories too? Meta does restrict the Comment trigger to only fire once per person.

      In addition, have you checked within the IG app that there are no restrictions on your IG account? (Settings and Activity / Account Status? (I’ve assumed this is IG, but maybe FB?)

      cata_rendon
      Forum|alt.badge.img+4
      • cata_rendon
      • Manychat Community Moderator
      • January 16, 2026

      Hi ​@Frank V , I am sorry to hear your automations are not working, probably before you pay someone, you can try this:

      1. A quick fix that often helps is refreshing your Instagram permissions in ManyChat.
        You can do this by going to your ManyChat account and clicking Help → Refresh Permissions. Here’s a step-by-step guide in case you need it: https://help.manychat.com/hc/en-us/articles/14281308423452-Instagram-automation-troubleshooting
      2. Additionally, check if right now there is an issue with IG  Automations that might be affecting the performance; you can check the status it by visiting the ManyChat Status Page, right know Meta team is investigating:
        https://status.manychat.com/
      3. One-time trigger behavior
        Just as a reminder, Instagram comment automations only trigger once per user per post. If the same user commented again, the automation would not fire a second time.
      4. Contact Support directly, they should be able to help you if the above does not work.

       

      Hope this helps!
      Cheers,
      Cata Rendon.

      https://www.dominariai.com | www.linkedin.com/in/catalina-rendon-gamboa
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