Hi everyone,

I'm running into an issue after disconnecting and reconnecting my WhatsApp Business Account (WABA) to Manychat. Here’s what happened:

• I originally had my WhatsApp number connected to Manychat and everything was working fine.

   

• The WABA was verified and connected to a shared credit line in Meta Business Manager.

• Recently, I had to delete and reconnect the WhatsApp integration inside Manychat.

• After doing that, Manychat seems to have created a new WABA instance, and now:

  • I see “Access removed” next to the original credit line in Business Manager.

  • I can’t select the original credit line or ad account during the reconnection flow.

  • The new connection is working, but conversations aren’t being billed via the existing credit line, and I’ve lost access to the usage limits and analytics.

I want to restore the connection to the original WABA, or at least reassign the original credit line to the current integration. But so far I haven’t found a way to do this from the Meta interface or Manychat settings.

Has anyone dealt with this before?
Is it possible to link the credit line back, or do I need to reach out to Manychat or Meta support directly to fix it?

Thanks in advance for any help!