Hi,
I have setup manychat autmation ‘Auto-DM from Comments’ for a reel and it works perfectly fine. However, the automation doesn’t work at all when the reel is boosted. How to fix this?
P.S. I noted that meta creates a different reel ID for the boosted reel and perhaps that’s why manychat is unable to apply automation to it.. but at the same time, in Manychat’s documentation, it is written that it does work for boosted content.
+4Hey,
Did you refresh your permissions?
Go to help button (?) and select “refresh permissions”.
Let me know if the issue persists after that.
Hey,
Did you refresh your permissions?
Go to help button (?) and select “refresh permissions”.
Let me know if the issue persists after that.
still happening Rodrigo :(
+4That shouldn’t happen
Please, follow this link to contact the Manychat support team: https://help.manychat.com/hc/en-us/p/get_support_page
Let us know how they helped you. 🙂
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