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Manychat contacts having "inactive" status and seeing "Contact was deleted"

  • April 13, 2026
  • 1 comment
  • 22 views
josip856

Hi,

I started seeing this on few of my contacts

and i status appears as “Inactive”…

This only started happening recently, and there are no automations that delete contacts whatsoever

Josip@setty.ai

    1 reply

    Raquel C
    Forum|alt.badge.img+3
    • Raquel C
    • Former Manychat Community Manager
    • April 16, 2026

    Hi ​@josip856 sorry this is happening. Could you please open a ticket with our support team?  We'll need to investigate the reasons for these random deletions in more details. 

    You can submit your ticket through here: https://help.manychat.com/hc/en-us/articles/14281086345244-How-to-get-support-from-Manychat#h_01JD4GX3TAQJMT8W7EKMV3VQH7 

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