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Manychat is connecting to a different Instagram and it will not allow me to connect the correct one

  • February 15, 2024
  • 11 replies
  • 478 views

When I try to connect my Instagram, it is connecting to a different Instagram and I removed that Instagram and it will not allow me to connect the correct one.  I even created a new Facebook and it still will not connect the correct one. 

11 replies

Digital Lifers
  • Up-and-Comer
  • 1 reply
  • February 15, 2024

I’m having the same exact issue


jkilpatrick
  • Up-and-Comer
  • 2 replies
  • February 15, 2024

I’m also having this issue


J.J
  • Channel Explorer
  • 12 replies
  • February 16, 2024

To troubleshoot try these 2 methods:

 

Go to your personal FB page > settings > business integrations. 

Check/uncheck the accounts that should be connected. 

 

It could also be the Facebook page you are connecting is linked to that Instagram. 

 

You have to link the facebook page to the correct instagram account. 

(this is usually the issue)


Vinny O. Reis
  • Up-and-Comer
  • 1 reply
  • February 16, 2024

I’m also having this issue


allisonpreiss
  • Up-and-Comer
  • 2 replies
  • May 7, 2024

So what do we do if we are having this issue and the resolve mentioned in comments doesn’t work for us?


Carflo88
  • Up-and-Comer
  • 1 reply
  • May 14, 2024

I’m not seeing my creator Instagram account in the Business Integration.  I even deleted the old business IG account but still doesn’t show in FB.  Any idea what I’m missing?


sandyf
  • Up-and-Comer
  • 1 reply
  • June 4, 2024

I am having this same issue…  I have 3 IG profiles.  Do I need to have a different login for the one I am trying to connect?  How do I do that?  


Nicole
  • Up-and-Comer
  • 2 replies
  • March 12, 2025
I've been trying to link my business Instagram account to Manychat for three days. I deleted the incorrect Instagram profile and want to connect my second one. When I try to link, it doesn't open my business account and always displays "Person not found." My business account is linked to Facebook, and the permissions on Instagram are correct. I'm getting very desperate because I just can't find the error. Can someone help me?

Forum|alt.badge.img+1
  • Channel Explorer
  • 46 replies
  • March 12, 2025

Blendedblooming
I've been trying to link my business Instagram account to Manychat for three days. I deleted the incorrect Instagram profile and want to connect my second one. When I try to link, it doesn't open my business account and always displays "Person not found." My business account is linked to Facebook, and the permissions on Instagram are correct. I'm getting very desperate because I just can't find the error. Can someone help me?

Did you get this figured out? I can’t understand why it’s so hard and the help articles aren’t helpful. 


rodrigo_silvano
Forum|alt.badge.img+4
  • Manychat Community Moderator
  • 1001 replies
  • May 1, 2025

Hey, ​@Blendedblooming 

In this help article, you can find a step-by-step on how to fix that (including loom videos): https://help.manychat.com/hc/en-us/articles/14281291094428-Unable-to-connect-Instagram-to-Manychat

 

If nothing works, at the end of the page there is a link to contact the Manychat support team.