Question

Manychat is connecting to a different Instagram and it will not allow me to connect the correct one

  • 15 February 2024
  • 6 replies
  • 72 views

When I try to connect my Instagram, it is connecting to a different Instagram and I removed that Instagram and it will not allow me to connect the correct one.  I even created a new Facebook and it still will not connect the correct one. 


6 replies

I’m having the same exact issue

I’m also having this issue

To troubleshoot try these 2 methods:

 

Go to your personal FB page > settings > business integrations. 

Check/uncheck the accounts that should be connected. 

 

It could also be the Facebook page you are connecting is linked to that Instagram. 

 

You have to link the facebook page to the correct instagram account. 

(this is usually the issue)

I’m also having this issue

So what do we do if we are having this issue and the resolve mentioned in comments doesn’t work for us?

I’m not seeing my creator Instagram account in the Business Integration.  I even deleted the old business IG account but still doesn’t show in FB.  Any idea what I’m missing?

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