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When as a client i’m sending hello, i’m not getting reply.
@Karan786 what do you have setup?
Is it a Default Reply? Do you have it set to trigger every time or only once every 24 hours?
Is it a Default Reply?
Yes
Do you have it set to trigger every time or only once every 24 hours?
Every Time
Got it @Karan786 !
It looks like it's setup correctly and that it's triggering (at least some times).
If you get this error consistently with different accounts for no apparent reason, I suggest you talk to support so they can check what's going on.
Do we have any email ?
@Karan786 check out the form at the end of this article to get in touch with support:
https://help.manychat.com/hc/en-us/articles/14281086345244-How-to-get-support-from-Manychat
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