Manychat isn't transferring first name to Kit (Convertkit)

Hey ​@MarijkeV you should be able to transfer data if the data is in the form in you're using…

Here's the technical documentation: https://help.manychat.com/hc/en-us/articles/14281282083100-Kit-integration

Do you have your settings as shown in the docs, sending the First Name as a field?

If you still have trouble, share your setup here and we can take a look and maybe help you find the issue. You can also talk to support and open a ticket there. 

Hey ​@Gustavo Boregio,
Thank you for the quick response! I think the settings are set-up as shown in the document. I’ve created a Custom Field that I’ve matched with the ‘First name’ Kit fields (I’ve called it ‘Voornaam’) but it’s only adding the mailaddress to Kit.

Here’s my setup: https://app.manychat.com/flowPlayerPage?share_hash=1134210_c05be593f4dc7b353b3bd60b60987f70cdf3548e 

Hey ​@MarijkeV - I’ve just taken a quick look at your flow and although I can’t understand the language, my guess is that the message node where you are asking for their First Name is set as TEXT reply type. Change this to FIRST NAME reply type and see if that works?

Hey ​@MarijkeV can you open up the settings in 2 places so we can check?

1. Data collection block to see that the field is properly set.
2. Kit block to make sure the right field is selected.

We should find the issue with these 2 pieces of information ;)

Hey ​@Gustavo Boregio 

I’ve added the screenshots of the data collection block and the Kit block settings.
I can only choose from ‘Manychat Custom Fields’ if I want to add the First name data to Kit. That’s why I’m working with a text reply that I save as a Custom field called ‘Voornaam’ (Dutch for First Name).
 

Got it ​@MarijkeV 

Everything looks set up correctly. You’ll need to check with support on this one. :(

Open a ticket with the AI bot so that it reaches the support team.

Will do, thank you for your help ​@Gustavo Boregio !