I am having such a hard time connecting my ManyChat to my Instagram. I’m doing it all on my phone, since my laptop is having issues, and maybe that’s the problem? But every time I try to connect to Instagram, it says it’s already linked. I’ll hit “continue with Instagram” then to “ManyChats wants to use manychat.com to sign in. Allow?” so then I hit “continue” then it pulls up another connect to _____ account. Allow” and then it pulls up with “we noticed this Instagram account is already connected to manychat” and I can’t figure out how to get it to work. Anybody know what to do? This is a problem I’ve been dealing with for WEEKS and I haven’t found anything that will help me- not google, not the ManyChat help page.
Manychat issue- can’t connect to Instagram
+3Hi,
I totally feel your pain… those issues are such a bummer.
Best way would be using a computer/laptop to connect your IG account to Manychat. BUT, this error you're facing could mean that your IG account is already connected to a Manychat account.
This could happen if you or someone else created a Manychat account in the past to “test” things out.
But it could also be your mobile browser having trouble handling with its cache and cookies during the login/ connection.
Best option would be opening a ticket to Manychat's support team. They will be able to investigate it further and even identify if this IG account of yours is already connected to any old/forgotten Manychat Account.
How to get support from Manychat – Manychat Help
Hope this helps. 🙌
Hi
I haven’t been able to connect ManyChat to my IG account for days.
After completing the whole setup process, the only screen I see in ManyChat is:
“We found 1 Instagram account linked with Facebook Pages managed by you.
Request sent (?)”
When I check Meta Business, I can see that ManyChat is connected and has full access to my Instagram account.
But on the ManyChat website it still doesn’t appear as connected.
Do you know what might be going on or how I can fix it?
Thanks!
+3Hi,
This means that your Instagram is (somehow) connected to another Manychat Account.
The only way to “release” it is getting in contact with Manychat’s support team. They’re able to disconnect it from other accounts and you will be able to connect it to your actual Manychat Account.
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