ManyChat keeps interrupting the flow

Hey ​@misaoleo how big is the automation in ‘Solicitar datos de orden’?

Manychat has a 30-steps limit. If the automation goes more than 30 steps without a pause or user interaction then it just stops. This is to avoid loops.

As a test, add a 10-seconds smart delay somewhere in the middle of your ‘Solicitar datos de orden’ automation and see if that works.

My bet is that this will solve it ;)

Hi Gustavo!

You know, actually, while testing, I excluded a "Start Automation" block that's inside "Request Order Data," and the problem was solved.

This block I excluded has several steps inside (see attached). So that's the answer... but let me see if I understand correctly, we shouldn't have too many steps consecutively within the same block?

If I need to add it back, would the best option be to insert a smart delay in between? Or split all that content into two separate blocks?

Thanks so much for your help.

​@misaoleo it’s 30 steps in total…

In your screenshot you have 13 steps (each rectangle is a step).

If you get to 30 consecutive steps, it stops!

The steps that reset the count are:

• Smart Delays
• Steps that stop and wait for user action (Data Collection, Quick Replies, Button Clicks to continue the automation)

If you have this problem, you have 2 fixes:

• Optimize your automation to make it less than 30 steps
• Add a smart delay somewhere in the middle to reset the count

Hope this helps!