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Question

ManyChat keeps triggering events like crazy, and I can't find a solution

  • August 12, 2026
  • 1 comment
  • 39 views

Iñaki Rossi

 

 

SERIOUS ERROR: ManyChat is sending messages to everyone even though I didn't mention a keyword that would necessarily trigger an automation. I've tried everything for months, but I just can't figure it out. 

I've already tried the usual things, like checking to see if there's an automation that says “next post” or a general one that triggers every time someone says “word.” 

Please help! 

 

 

ERROR GRAVE: manychat dispara a todo el mundo aunque no comenté una palabra clave que activé necesariamente una automatización? intenté de todo hace meses pero nunca puedo resolverlo. 

ya intenté lo típico, como por ejemplo revisar si hay alguna automatización que diga "siguiente publicación" o una general que active cada vez que la persona dice "palabra". 

ayuda por favor 

 

 

1 reply

rodrigo_silvano
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Hey ​@Iñaki Rossi 

There could be two possible situations:

- There is an older automation that is triggered by any comment.
- There is another application connected to the Instagram account that is triggering these automations.

Go to the Manychat Inbox and open a conversation where the automation was triggered incorrectly. Right at the beginning of the first message sent, you should see which automation generated the response. If that information does not appear in the Inbox, it means that another tool is triggering the response. In that case, you’ll need to investigate it through the Meta settings.