- Is anyone using MailChimp with ManyChat? Can you advise on the setup? It seems like MailChimp plus is added but none of the emails are flowing to MailChimp. And I don’t see the API link on MailChimp. The Support at MailChimp has recommended that I seek help with ManyChat as it’s a third-party tool and they can’t identify the issue on their side.
Just a quick background: I’ve also create a Zap for the workflow but it’s showing an error on Zapier that email is null. However, I see that there’re users who have provided emails on the ManyChat automation.
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Are you using MailChimp Plus under Apps? I don’t see ‘Integrations’ as an option in Settings. The last update on this topic was 2 years ago so I reckon some things have changed on the platform.
Question
ManyChat + MailChimp integration
+5Hi
I don’t use Mailchimp myself, but I asked the Manychat support and this is what it says:
- Settings → Integrations → Connect MailChimp Account
- Log in to Mailchimp and authorize access
- Select the email field you want to send
- Then in your automation add the “Add Contact to a List” action and choose the Mailchimp list
I know you mentioned you don’t see Integrations in Settings, so if it’s not there for you, a screenshot of your Settings menu would help us see what’s different. In my account for example in settings I can the “Connect MailChimp Account” options.
The part I’d check first though, because it could explain both the Mailchimp and the Zapier problem: if the email field is empty, the contact won’t be sent. The “email is null” in Zapier points to the same thing. I’d open one of the contacts who gave their email and check if it’s saved in the system Email field, and not only in a custom field or just in the conversation. Also make sure the step that sends to Mailchimp/Zapier happens after the email is captured in the flow.
Cheers!
Cata Rendon
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