Hi all,
I’ve successfully connected ManyChat with WhatsApp using coexistence and have things running fairly well so far. However, I’m struggling with implementing a smooth human handoff.
My business often requires a personal touch after the chatbot handles the initial inquiries, but I haven’t found a consistent or reliable way to transfer the conversation to a live agent. I also can’t seem to identify any payloads or variables in ManyChat that distinguish between user-generated and automated/AI messages.
Has anyone here successfully implemented a WhatsApp chatbot with a seamless human handoff? Any guidance or examples would be greatly appreciated.