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Manychat + n8n WhatsApp integration huamn handoff

  • November 9, 2025
  • 1 reply
  • 15 views
jonathan_337

Hi all, 

I’ve successfully connected ManyChat with WhatsApp using coexistence and have things running fairly well so far. However, I’m struggling with implementing a smooth human handoff.

My business often requires a personal touch after the chatbot handles the initial inquiries, but I haven’t found a consistent or reliable way to transfer the conversation to a live agent. I also can’t seem to identify any payloads or variables in ManyChat that distinguish between user-generated and automated/AI messages.

Has anyone here successfully implemented a WhatsApp chatbot with a seamless human handoff? Any guidance or examples would be greatly appreciated.

    1 reply

    Gustavo Boregio
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    • Gustavo Boregio
    • Manychat Community Moderator
    • November 10, 2025

    Hey ​@jonathan_337 

    What we do for our clients is have the AI decide when to hand off to a person (based on our prompt and the rules we program the AI with).

    So when the conversation reaches a point where human attention is necessary, it replies with a status indicating a handoff, and we process that in Manychat using conditions to ensure we assign the conversation to the person in charge and pause the AI responses (so they don’t overlap).

    Once the person is done, the conversation goes back to AI mode.

    Now, there isn’t an automatic way to get the conversation that happened with the human agent and feed that back into the AI, since Manychat does not give us that payload.

    So, what we do in these cases is to have the human agent add a summary or more context to the conversation when necessary (by setting a field, for example), and then we can feed that to the AI.

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