Manychat not adding email to Flodesk segment

Question

Hello. I have a ManyChat automation that automatically moves contacts from ManyChat to Flodesk.

The issue I have is the automation runs but doesn't seem to create the contact within the Flodesk audience and segment.

I know the automation is working because I then create a row in a separate Google sheet with the contact's details, but I can't still see the contact within Flodesk.

This how the steps look in many chat.

How it looks in many chaty

You can see that the contacts get to the flodesk action

The contact is logged on to google drive

But not on flodesk segment

This what the the flodesk action looks like

Gustavo Boregio · Answer

​@keamhetsidubedid you test it without mapping the fields…? Does it work?If so, you may have a data issue.Flodesk will only take text fields, so there may be an issue if you’re trying to send number fields.Check in Manychat, in settings > Logs to see if this is the error.If this is the case, I’d create 2 new text fields, map the numbers fields to the text fields, and then use the text to send to Flodesk.If that’s not the issue, then I suggest you contact support so they can check what’s going on in the backend.Hope this helps!

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